NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance
Transform technology into opportunity as a Help Desk Analyst Tier 2 at GDIT. Shape whats next for mission-critical government projects while shaping whats next for your engineering career. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. MEANINGFUL WORK AND PERSONAL IMPACT As a Help Desk Analyst Tier 2, the work youll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.Initiate and resolves service request/problem incidentsConsult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systemsUsing problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database recordsRoute calls to product line specialists, application, or system support specialists.Check in with the VIP section 3 times a day...8am, 11am & 2pmStays in communication with the HQ Front desk for continual supportHas a work cell phone for bad weather or significant building closuresAll VIP ticketing communication is handled as high priority.Maintains and updates records and tracking databasesAlerts management to recurring problems and patterns of problemsWorks with system administrators and developers to ensure services/incidents are completedProvides an outstanding customer service experience in a variety of circumstances across all organizational levels WHAT YOULL NEED TO SUCCEED (Required): Bring your engineering expertise along with a drive for innovation to GDIT. Our Help Desk Analyst Tier 2 must have:Security Clearance Level: Active Top Secret clearance.Required Experience: 5+years of IT support experience in a Help Desk environmentExperience with Cisco switches and routersRequired Certifications: Security+ CEEducation: High School Diploma. AAS Preferred.Location: Onsite at Quantico, VAUS Citizenship required GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do.Growth: AI-powered career tool that identifies career steps and learning opportunitiesSupport: An internal mobility team focused on helping you achieve your career goalsRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time offCommunity: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITYExplore a career in software development at GDIT and youll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation. #NCIScareers
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