General Summary

Under moderate supervision performs a variety of clerical duties related to scheduling and surgical scheduling in the physician office setting. Schedules routine and emergency surgical cases or procedures using the computer in accordance with the departmental policy.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions.
• Plans and directs pre-verification of patient insurance, registration, billing and collections, and data processing to ensure accurate patient billing and efficient account collection.
• Appropriately responds to patient inquiries via telephone following established protocols.
• Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients.
• Utilizing established protocols, appropriately schedules patients whenever possible, at the patients convenience for physician visit.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information.
• Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges.
• Appropriately establishes patient arrival for appointment and notifies clinical personnel of patients arrival
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Shall utilize coding expertise for charge entry functions.
• Performs surgical and other hospital charge entry functions as assigned.

Education and Experience

• High School diploma or equivalent required.
• Previous experience using a basic office suite, such as Microsoft, required.
• One (1) year of Medical office experience or previous unit secretary experience is required.
• Experience with insurance eligibility verification and authorization in outpatient physician setting required.
• Knowledge of medical terminology preferred.

Knowledge, Skills and Abilities

• Must demonstrate the ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
• Demonstrate excellent interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with patient or customer information systems.
• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.